Shipping Policy
Unless designated "Free Shipping", when you place an order our automated system will estimate shipping fees based on the shipping option you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping Policies
Shipping & Handling rates will be calculated when you add items to your shopping cart and enter your shipping address.
Shipping & Handling charges are calculated by weight and zip code.
Occasionally in order to save on unnecessary additional shipping costs (as well as to fit properly in P.O. Boxes where applicable), we may remove excessive packaging in order to fit the tool itself into a smaller box or container.
**Free Shipping is to Commercial Docks unless specifically stated in the item description.**
**Free Shipping is to the contiguous United States only (it does not apply to Alaska and Hawaii)**
At this time, we ship only to the 50 US States (US territories not included).
PO Boxes, APO or FPO shipping will be determined on a case to case basis. Contact us for specifics.
For orders totaling over $250.00 shipping to a private residence, an adult signature will be required for delivery.
We try to ship all in-stock items within 24 hours. Average shipping time is 2-4 business days from the shipment date on most products and sometimes up to 7 business days on larger products depending on the distance the order is being shipped. In some cases, an alternate shipping method may be substituted for USPS/FedEx shipping. For example, larger/heavier items may be shipped via LTL freight shipping instead of USPS/FedEx. We will make every attempt to contact you in the event your product(s) are back-ordered or for any other known delay in shipping your order.
We ship Monday through Friday except on Holidays. Please note that all deliveries are made according to the Shippers delivery schedule. Any in-stock items ordered on Friday after 3PM will not ship until the following Monday. Please note that any orders placed on a Friday before 2PM requesting Next Business Day Air shipping will not be delivered until the following Monday.
Items that are oversize or overweight are excluded from FedEx shipping. Free shipping does NOT include expedited shipping (i.e. air shipping, overnight, 2nd day, 3 day select, etc.) Free shipping does not apply to shipments outside of the contiguous United States. We do not provide free shipping to Alaska, Hawaii or Canada.
Please Note: We sometimes repackage items to better protect the contents. Please do not refuse a shipment because it appears to be the wrong box (i.e., a different tool is pictured on the box) as we recycle our boxes to save money and the earth. If the wrong item IS shipped to you in error, we are 100% responsible. We will ship the correct item to you at our expense and will pay for the return shipping costs as well.
Before receiving any order, please check merchandise thoroughly for any damage or shortages. DO NOT SIGN for any damaged merchandise. By signing for any damaged merchandise, you are assuming all responsibility for the damaged goods. Please refuse the order and have the carrier send it back to the originating address. If there are any shortages, they must be reported to internet@performancetoolcenter.com within 24 hours upon receipt of the shipment.
Upon arrival please inspect all packages, carefully noting any problems. For significant damage, the damaged portion of the shipment should be refused, or contact us immediately, before accepting. The tilt watch indicators (when applicable) should be as well. If the tilt indicator(s) indicate that tipping has occurred please note "possible concealed damage, subject to inspection" on the delivery receipt document. It is imperative that you note any irregularities on the delivery receipt document. Carton holes, dents, tears, etc. must be noted on the form the driver gives you to sign when you are accepting delivery.
Again, for significant damage, either refuse shipment or contact us immediately, before accepting the shipment. Please also make sure the shipment is complete, noting any shortages on the delivery receipt.
Smaller Items
Smaller items will most of the time, ship via USPS or FedEx. If you need an item sooner, you can select an expedited shipping method when adding an item to the shopping cart.
*Truck (LTL) Freight charges if not applied at the time you place the order, will be charged to your card when we process your order.
*Free Truck (LTL) Freight is, in general, to a commercial address with a loading dock and/or forklift, there may be other charges added for residential delivery and/or lift gates.
*Free shipping will be via a mode we determine, i.e. USPS, USPS Priority, USPS Express, FedEx Ground, SmartPost, LTL Truck Freight, etc. In order to continue to offer free shipping we must choose the most economical form of transport for each purchase, if faster options are needed please contact us by phone for additional details and charges.
*Free shipping only applies to the 48 contiguous United States. We do not provide free shipping to Alaska, Hawaii or Canada
Lift Gate Policy for Larger Items
Items such as generators, compressors, drill presses, band saws and heavy machinery may ship via "LTL Truck Freight".
When "items are shipped via freight truck" we will arrange delivery with one of several freight companies. Make sure someone will be present to receive the items and that you give us a valid day time phone number in case the trucking company needs to contact you.
The driver will bring the item to the "tailgate" of the trailer, from that point it is up to you to unload the item (the freight company is not obligated to help you unload the item or take the item to your garage).
If you need a lift-gate, please notify us as there is usually a lift gate fee added by the trucking company. To avoid a lift-gate fee you can always pick up your order at the trucking terminal in your area. This is a popular delivery method.
When one of our items offers the choice of a "Lift Gate" it means the shipment will be lowered to the ground from the truck by the truck driver. (Freight Truck ground deliveries do not include delivery to your door/garage/inside.)
If you choose "No lift gate needed" you will be responsible for unloading the shipment from the freight truck. The trucking company will only move it to back of the truck.
Also, be sure to fully inspect the shipment when it arrives. Notify the driver of any damage or missing pieces.
Back Orders
All orders will be shipped as complete as possible, however when necessary, orders may be held until all items are in stock and order can be shipped complete. Any back orders will be shipped automatically with no extra expense, should we choose to ship a partial order. We try to notify you of back-orders, if we can, as soon as possible. Back-orders in excess of 14 days may be cancelled without notice.
All matters arising out of or relating to Orders are governed by and construed in accordance with the internal laws of the State of Michigan without giving effect to any choice or conflict of law provision or rule (whether of the State of Michigan or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Michigan.
Any legal suit, action or proceeding arising out of or relating to this Agreement shall be instituted in the federal courts of the United States of America or the courts of the State of Michigan in each case located in the County of Oakland, State of Michigan, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.
International Shipping
At this time we do not accept orders from credit card companies located outside the United States, nor do we ship to locations located outside of the United States.
Return Policy
INTERNET RETURN POLICY & PRODUCT WARRANTIES
At PerformanceToolCenter.com, our main priority is ensuring complete satisfaction of our customer's tool orders. If something is wrong or you're not thrilled when you get your tool order from PerformanceToolCenter.com, we're going to make it easy on you . . .
Just return unused tools in their original packaging within 20 days of receipt of goods for a refund or equal exchange. All returns are subject to a 20% restocking/return processing fee. Returns must be in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance. No credit will be issued for returns that have been altered or abused.
Please note: Some Safety Products are non-refundable Due to the health risks associated with re-using safety products like respirators, face shields, welding helmets, safety glasses, ear protection, etc.. effective Friday 2/28/2020 we CANNOT return, refund and/or exchange these types of products once your order has been shipped and billed. Extraordinary circumstances like COVID-19 (Coronavirus) may drive customer demand and we cannot guarantee the health effects of returned items bought as a precaution. Therefore, these items cannot be returned and/or exchanged.
Please note: Shipping charges are non-refundable (unless you had to return the product because of our error). Customer is responsible for ALL return shipping charges on exchanged or replaced merchandise. Including the actual cost of shipping the product to the customer initially when the product was sold as "Free Shipping". Customer will be responsible for freight charges both ways, even if the initial freight was “free.” The shipping charges will be the amount the freight carrier actually charges (not necessarily what we charged you).
Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or place a damage claim with the appropriate carrier (email us at internet@performancetoolcenter.com). Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you are advised otherwise.
No returns, exchanges, or refunds on any woodworking or metalworking machinery, generators, larger compressors, automotive lifts, gas operated equipment, equipment leased through a third party, and all tools repairable under warranty. In situations where a defective product can be repaired by a factory technician or service center, the individual manufacturer may mandate getting the machine or tool repaired, rather than replaced. This is at the manufacturer’s discretion. You may be asked to provide proof of purchase for warranty considerations, so please save your packing slip. Click: Manufacturers Contact Numbers for direct contact numbers. Furthermore, we do not accept returns on non-defective special ordered items. If in doubt, please ask.
While we make it a point to provide the most accurate and up to date product information, we are not responsible for product or specification changes made by manufacturers without our knowledge. Furthermore, although we strive for accuracy we cannot be held responsible for typographical errors.
We are not responsible for shipping errors, technical "glitches", or other mishaps beyond our control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
Please email us at internet@performancetoolcenter.com for additional information.
DISCLAIMER:
THIS WRITTEN POLICY SUPERCEDES ANY VERBAL STATEMENT PROVIDED BY ANY OF PERFORMANCE TOOL LINE CENTER’S EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS.
Warranties
Warranty claims are handled directly through the manufacturer. PerformanceToolCenter.com is not responsible for any manufacturer warranty claims or repair claims.
Cancellations
Cancellation of an order may result in a 20% Cancellation Fee.
No Cancellations on Special Order Items
Special order items are non-cancelable and not able to be returned unless a manufacturer's defect is proven or item is inoperable upon delivery with no service center in your market area.
Special Order Items
No Returns On Special Order Items
Special order items are non-refundable and may not be returned unless a manufacturer's defect is proven or item is inoperable upon delivery with no service center in your market area.
Damages/Non-working Items
Visit your local Service Center:
For a list of local service centers, visit the tool manufacturer’s website.
Return the item to us:
- We will evaluate the item and provide service by repairing /replacing the defective tool.
- Repairable equipment will be repaired according to manufacturer’s current warranty policy.
- You may request an RMA Number by sending an email to: internet@performancetoolcenter.com.
- Customer is responsible for ALL return shipping charges.
- We honor all power tool company satisfaction guarantees – see manufacturer owner’s manual for details.
All returns are subject to a 20% restocking/return processing fee. This fee will be assessed especially in the following situations:
- Non-defective merchandise returned in visibly used or damaged condition.
- Any item not returned in original packaging with all parts and manuals.
Customer is responsible for ALL return shipping charges. We reserve the right, in our sole discretion, to make exceptions for special circumstances.
Return Merchandise Authorization (RMA)
All returns to PerformanceToolCenter.com must be accompanied by a Return Merchandise Authorization (RMA) Number. You may request an RMA Number by sending an email to internet@performancetoolcenter.com
Please Include:
Your Name
Phone Number & Email Address
Order Number
Reason for Return
Write the RMA number clearly on all packages to be returned. In your package include a short explanation of why you are returning the item and a copy of the invoice so that we can properly credit your account. You will be credited for the return the same way you paid. You will be responsible for all return shipping charges.
Shipping your Return
Please be sure your return meets the following packaging requirements:
- RMA Number included in package.
- The item is in its original box or packaging.
- The product is securely packaged (totally surrounded by packing material) to avoid damage.
- The product is sent with all of its parts and manuals.
Mail your Return to:
Performance Line Tool Center
130 S. Telegraph Road
Waterford, MI 48328
Crediting Your Return
Return credits will be issued to the same card used to make the purchase. Refunds can take up to 30 days to process and be applied to your credit card. Although we process returns immediately, the amount of time to apply the refund to your credit card varies upon the processor. Refunds will be only for the product amount. Actual freight fees incurred (regardless of shipping promotions) and applicable restock fees are the responsibility of the customer and will be deducted from refunds.
There will be no refunds of any shipping charges.
All matters arising out of or relating to Orders are governed by and construed in accordance with the internal laws of the State of Michigan without giving effect to any choice or conflict of law provision or rule (whether of the State of Michigan or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Michigan.
Any legal suit, action or proceeding arising out of or relating to this Agreement shall be instituted in the federal courts of the United States of America or the courts of the State of Michigan in each case located in the County of Oakland, State of Michigan, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.