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Terms and Conditions

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Terms & Conditions

Copyrights

This Site and the materials within it are © 2010 Performance Line Tool Center. Viewing this Site creates a copy of Performance Line Tool Center materials in your computer's random access memory and/or in your hard drive and/or in your proxy server.

Use License

The Performance Line Tool Center, Inc. ("Performance Line Tool Center" or "Performance Line Tool") grants you permission to view this Site and to print individual pages from this Site for your own personal, non-commercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site.

Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. In addition, as a condition of your use of this Site, you represent and warrant to Performance Line Tool Center that you will not use this Site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site. Other than this agreement and agreements between you and Performance Line Tool Center relating to the sale of products or services to you through this Site, Performance Line Tool Center will not enter into any agreement with you or obligation to you through this Site and no attempt to create such an agreement or obligation will be effective.

Trademarks

The trademarks, service marks and logos (the "Trademarks") used and displayed on this Site are registered and unregistered Trademarks of Performance Line Tool Center and others. Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner. Performance Line Tool Center aggressively enforces its intellectual property rights to the fullest extent of the law. The name of The Performance Line Tool Center, The Performance line Tool Center logo or the other Performance Line Tool Center formatives may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission from Performance Line Tool Center. Performance Line Tool Center prohibits use of The Performance Line Tool Center logo as part of a link to or from any site unless establishment of such a link is approved in advance by Performance Line Tool Center in writing. Fair use of Performance Line Tool Center's Trademarks requires proper acknowledgment. Other product and company names mentioned in this Site may be the Trademarks of their respective owners.

Product Orders

While we will use our best efforts to fulfill all orders, Performance Line Tool Center cannot guarantee the availability of any particular product displayed on this Site. Performance Line Tool Center reserves the right to discontinue the sale of any product listed on this Site at any time without notice.

Product prices offered on this Site may vary from other advertised prices due to varying conditions in different geographic markets.

The prices displayed on this Site are quoted in U.S. dollars (USD) and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.  You are responsible for any exchange rate fees incurred by any accepted credit cards issued from banks located outside the United States.

While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information, product specifications, and product images. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Performance Line Tool Center reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

For further information about purchasing products from Performance Line Tool Center, please read our Products and our Product Return Policy carefully.

Special Conditions for Freight Shipments

Most of the orders we receive for machinery and heavy items are shipped to you directly from the manufacturers nearest distribution center. Manufacturers that ship assume no responsibility and make no allowances for delays, loss or damage from any cause after goods have been delivered to or picked up by transportation companies.

You are the receiving agent for Performance Line Tool Center; your signature on the delivering carrier’s Bill of Lading (BOL) constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing, you are, for all practical purposes, waiving your and our rights to collect on a damage claim no matter if the damage is visible or “concealed”. Please remember, once you sign, the goods and responsibility is yours!

For additional information about proper freight check in procedures, please refer to our guide entitled HOW TO ACCEPT A FREIGHT SHIPMENT

Online Order Processing Criteria

Performance Line Tool Center reserves the right to refuse to fill any online order that does not meet our online order processing criteria.

Links to Third Party Sites

This Site may contain links to Sites owned or operated by parties other than Performance Line Tool Center. Such links are provided for your reference only. Performance Line Tool Center does not control outside Sites and is not responsible for their content. Performance Line Tool Center's inclusion of links to an outside Site does not imply any endorsement of the material on the Site or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does Performance Line Tool Center's inclusion of the links imply that Performance Line Tool Center is authorized to use any trade name, trademark, logo, legal or official seal or copyrighted symbol that may be reflected in the linked Site.

Performance Line Tool Center also may make employment information available through this Site. Performance Line Tool Center is an equal opportunity employer. Performance Line Tool Center provides equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, veteran status or disability. The Performance Line Tool Center's policy relates to all phases of employment including recruitment, placement, promotion, training, demotion, transfer, layoff, recall and termination, rates of pay, employee benefits and participation in all company-sponsored employee activities.

THE INFORMATION AND MATERIALS IN THIS SITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS DO NOT NECESSARILY REFLECT THE OPINIONS OF THE PERFORMANCE LINE TOOL CENTER OR ANY OF ITS AFFILIATES OR AGENTS. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP-TO-DATE. YOU MAY NOT ACT OR RELY ON ANY INFORMATION OR MATERIALS IN THIS SITE AND YOU PARTICULARLY SHOULD NOT MAKE ANY INVESTMENT DECISIONS BASED ON ANY INFORMATION OR MATERIALS IN THIS SITE. YOU MUST INDEPENDENTLY VERIFY THE ACCURACY OF ALL SUCH INFORMATION AND MATERIALS BEFORE ACTING OR RELYING THEREON OR MAKING ANY INVESTMENT DECISIONS IN CONNECTION THEREWITH. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE.

NO WARRANTIES; EXCLUSION OF LIABILITY

PERFORMANCE LINE TOOL CENTER MAKES NO REPRESENTATION ABOUT THE SUITABILITY OF THE MATERIALS ON THIS SITE FOR ANY PURPOSE. ALL SUCH MATERIALS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. PERFORMANCE LINE TOOL CENTER SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND -NON-INFRINGEMENT. PERFORMANCE LINE TOOL CENTER SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THIS SITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THIS SITE. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. IN NO EVENT SHALL EITHER THE PERFORMANCE LINE TOOL CENTER, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE MATERIALS IN THIS SITE, THE DELAY OR INABILITY TO USE THIS SITE OR OTHERWISE ARISING IN CONNECTION WITH THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.

SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Contact

Although Performance Line Tool Center will in most circumstances be able to receive your e-mail or other information provided through this Site (including, without limitation, service requests and other submissions), Performance Line Tool Center does not guarantee that it will receive all such e-mail or other information timely and accurately and shall not be legally obligated to read, act on or respond to any such e-mail or other information. Be aware that Internet e-mail typically is not secure.

General

This Site resides on a Big Commerce server in Austin, Texas, USA. Performance Line Tool Center is located in Waterford, Michigan.  You agree that this agreement and your use of this Site are governed by the laws of the State of Michigan, USA. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Brighton, Michigan, USA in all disputes (a) arising out of, relating to, or concerning this Site and/or this agreement, (b) in which this Site and/or this agreement is an issue or a material fact, or (c) in which this Site and/or this agreement is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization. Use of this Site is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. Performance Line Tool Center has endeavored to comply with all legal requirements known to it in creating and maintaining this Site, but makes no representation that materials on this Site are appropriate or available for use in any particular jurisdiction. Use of this Site is unauthorized in any jurisdiction where all or any portion of this Site may violate any legal requirements and you agree not to access this Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this agreement is at your own risk and, if any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.

With the prior agreement of Performance Line Tool Center, any claim, dispute or controversy arising out of, relating to or concerning this Site and/or this agreement shall be decided by binding arbitration in accordance with the Rules of the American Arbitration Association and any such arbitration proceedings shall be brought and held in Brighton, Michigan, USA. The decisions of the arbitrators shall be binding and conclusive upon all parties involved and judgment upon any award of the arbitrators may be entered by any court having competent jurisdiction. This provision shall be specifically enforceable in any court of competent jurisdiction.

You agree that Performance Line Tool Center may at any time and without notice change the terms, conditions and notices under which this Site is offered.

You agree that no joint venture, partnership, employment or agency relationship exists between you and Performance Line Tool Center as a result of this agreement or your use of this Site.

Performance Line Tool Center's performance of this agreement is subject to existing laws and legal process and nothing contained in this agreement is in derogation of Performance Line Tool Center's right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Performance Line Tool Center with respect to such use.

This agreement, the privacy and security statement, and terms of sale constitute the entire agreement between you and Performance Line Tool Center with respect to this site. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Performance Line Tool Center with respect to this Site. No modification of this agreement shall be effective unless it is authored by Performance Line Tool Center, Inc. or its affiliates, or unless it is physically signed in blue ink by a Performance Line Tool center officer. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by Performance Line Tool Center or Performance Line Tool Center in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Performance Line Tool Center or Performance Line Tool Center in printed form.



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Shipping Policy

Unless designated "Free Shipping", when you place an order our automated system will estimate shipping fees based on the shipping option you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping Policies

Shipping & Handling rates will be calculated when you add items to your shopping cart and enter your shipping address.

Shipping & Handling charges are calculated by weight and zip code.

Occasionally in order to save on unnecessary additional shipping costs (as well as to fit properly in P.O. Boxes where applicable) we may remove excessive packaging in order to fit the tool itself into a smaller box or container.

**Free Shipping is to Commercial Docks unless specifically stated in the item description.**

At this time, we ship only to the 50 US States (US territories not included).

PO Boxes, APO or FPO shipping will be determined on a case to case basis. Contact us for specifics.  

For orders totalling over $250.00 shipping to a private residence, a direct customer signature will be required for delivery.

We try to ship all in-stock items within 24 hours. Average shipping time is 2-4 business days from the shipment date on most products and sometimes up to 7 business days on larger products depending on the distance the order is being shipped. In some cases an alternate shipping method may be substituted for USPS/FedEx shipping. For example, larger/heavier items may be shipped via LTL freight shipping instead of USPS/FedEx. We will make every attempt to contact you in the event your product(s) are back-ordered or for any other known delay in shipping your order.

We ship Monday through Friday except on Holidays. Please note that all deliveries are made according to the Shippers delivery schedule. Any in-stock items ordered on Friday after 3PM will ship on the following Monday. Please note that any orders placed on a Friday before 2PM requesting Next Business Day Air shipping will not be delivered until the following Monday.

Items that are oversize or overweight are excluded from FedEx shipping. Free shipping does NOT include expedited shipping (ie. air shipping, overnight, 2nd day, 3 day select, etc. FREE shipping does not apply to shipments outside of the contiguous United States. Example: we do NOT provide FREE shipping to Alaska, Hawaii or Canada.)

Please Note: We sometimes repackage items to better protect the contents. Please do not refuse a shipment because it appears to be the wrong box (i.e., a different tool is pictured on the box) as we recycle our boxes to save money and the earth.  If the wrong item IS shipped to you in error we are 100% responsible. We will ship the correct item to you at our expense and will pay for the return shipping costs as well.

Before receiving any order, please check merchandise thoroughly for any damage or shortages. DO NOT SIGN for any damaged merchandise. By signing for any damaged merchandise, you are assuming all responsibility for the damaged goods. Please refuse the order and have the carrier send it back to the originating address. If there are any shortages, they must be reported to internet@performancetoolcenter.com within 24 hours upon receipt of the shipment.

Upon arrival please inspect all packages, carefully noting any problems. For significant damage, the damaged portion of the shipment should be refused, or contact us immediately, before accepting. The tilt watch indicators (when applicable) should be as well. If the tilt indicator(s) indicate that tipping has occurred please note "possible concealed damage, subject to inspection" on the delivery receipt document. It is imperative that you note any irregularities on the delivery receipt document. Carton holes, dents, tears, etc. must be noted on the form the driver gives you to sign when you are accepting delivery.

Again, for significant damage, either refuse shipment or contact us immediately, before accepting the shipment. Please also make sure the shipment is complete, noting any shortages on the delivery receipt.

Smaller Items

Smaller items will most of the time, ship via USPS or FedEx. If you need an item sooner you can select an expedited shipping method when adding an item to the shopping cart.

*Truck (LTL) Freight charges if not applied at the time you place the order, will be charged to your card when we process your order.

*Free Truck (LTL) Freight is, in general, to a commercial address with a loading dock and/or forklift, there may be other charges added for residential delivery and/or lift gates.

*Free Shipping will be via a mode we determine, i.e. USPS, USPS Priority, USPS Express, FedEx Ground, SmartPost, LTL Truck Freight, etc. In order to continue to offer free shipping we must choose the most economical form of transport for each purchase, if faster options are needed please contact us by phone for additional details.

*Free Shipping only applies to the 48 contiguous United States. (Excludes Alaska & Hawaii)

Lift Gate Policy for Larger Items

Items such as generators, compressors, drill presses, band saws and heavy machinery may ship via "LTL Truck Freight".

When "items are shipped via freight truck" we will arrange delivery with one of several freight companies that we deal with on a daily basis. Make sure someone will be present to receive the items and that you give us a valid day time phone number in case the trucking company needs to contact you.

The driver will bring the item to the "tailgate" of the trailer, from that point it is up to you to unload the item (they are not obligated to help you unload the item or take the item to your garage).

If you need a lift-gate please notify us as there is usually a lift gate fee added by the trucking company. To avoid a lift-gate fee you can always pick up your order at the trucking terminal in your area. This is a popular delivery method.

When one of our items offers the choice of a "Lift Gate" it means the shipment will be lowered to the ground from the truck by the truck driver. (Freight Truck ground deliveries do not include delivery to your door/garage/inside.)

If you choose "No lift gate needed" you will be responsible for unloading the shipment from the freight truck. The trucking company will only move it to back of the truck.

Also be sure to fully inspect the shipment when it arrives. Notify the driver of any damage or missing pieces.

Back Orders

All orders will be shipped as complete as possible, however when necessary, orders may be held until all items are in stock and order can be shipped complete. Any back orders will be shipped automatically with no extra expense, should we choose to ship a partial order. We try to notify you of back-orders, if we can, as soon as possible. Back-orders in excess of 14 days may be cancelled without notice.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

 

Return Policy

Internet Return Policy & Product Warranties

At PerformanceToolCenter.com, our main priority is ensuring complete satisfaction of our customer's tool orders. If something is wrong or you're not thrilled when you get your tool order from PerformanceToolCenter.com, we're going to make it easy on you . . .

Just return unused tools in their original packaging within 20 days of receipt of goods for a refund or equal exchange. All returns are subject to a 20% restocking/return processing fee. Returns must be in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance. No credit will be issued for returns that have been altered or abused.

Please note: Shipping charges are non-refundable (unless you had to return the product because of our error). Customer is responsible for ALL return shipping charges on exchanged or replaced merchandise. Customer will be responsible for freight charges both ways, even if the initial freight was “free.” The shipping charges will be the amount the freight carrier actually charges (not necessarily what we charged you).

Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or place a damage claim with the appropriate carrier (email us at internet@performancetoolcenter.com). Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you are advised otherwise.

No returns, exchanges, or refunds on any woodworking or metalworking machinery, generators, larger compressors, etc. In situations where a defective product can be repaired by a factory technician or service center, the individual manufacturer may mandate getting the machine or tool repaired, rather than replaced. This is at the manufacturer’s discretion. You may be asked to provide proof of purchase for warranty considerations, so please save your packing slip. Click: Manufacturers Contact Numbers for direct contact numbers. Furthermore, we do not accept returns on non-defective special ordered items. If in doubt, please ask.

While we make it a point to provide the most accurate and up to date product information, we are not responsible for product or specification changes made by manufacturers without our knowledge. Furthermore, although we strive for accuracy we cannot be held responsible for typographical errors.

We are not responsible for shipping errors, technical "glitches", or other mishaps beyond our control.

Please email us at internet@performancetoolcenter.com for additional information.

DISCLAIMER:

THIS WRITTEN POLICY SUPERCEDES ANY VERBAL STATEMENT PROVIDED BY ANY OF THE COMPANY'S EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS.

Warranties

We support all manufacturers' warranties on their products. Warranty claims are handled directly through the manufacturer. PerformanceToolCenter.com is not responsible for any manufacturer warranty claims or repair claims.

Cancellations

Cancellation of an order may result in a 20% Cancellation Fee.

No Cancellations on Special Order Items

Special order items are non-cancelable and not able to be returned unless a manufacturer's defect is proven or item is inoperable upon delivery with no service center in your market area.

Special Order Items

No Returns On Special Order Items

Special order items are non-refundable and may not be returned unless a manufacturer's defect is proven or item is inoperable upon delivery with no service center in your market area.

Damages/Non-working Items

Visit your local Service Center:

 For a list of local service centers, visit the tool manufacturer’s website.

Return the item to us:

  • We will evaluate the item and provide service by repairing /replacing the defective tool. 
  • Repairable equipment will be repaired according to manufacturer’s current warranty policy.
  • You may request an RMA Number by sending an email to: internet@performancetoolcenter.com 
  • Customer is responsible for ALL return shipping charges
  • We honor all power tool company satisfaction guarantees – see manufacturer owner’s manual for details.

All returns are subject to a 20% restocking/return processing fee. This fee will be assessed especially in the following situations:

  • Non-defective merchandise returned in visibly used or damaged condition
  • Any item not returned in original packaging with all parts and manuals intact

Customer is responsible for ALL return shipping charges. We reserve the right to make exceptions for special circumstances.

Return Merchandise Authorization (RMA)

All returns to PerformanceToolCenter.com must be accompanied by a Return Merchandise Authorization (RMA) Number. You may request an RMA Number by sending an email to internet@performancetoolcenter.com

Please Include:

Your Name
Phone Number & Email Address
Order Number
Reason for Return

Write the RMA number clearly on all packages to be returned. In your package include a short explanation of why you are returning the item and a copy of the invoice so that we can properly credit your account. You will be credited for the return the same way you paid. You will be responsible for all return shipping charges.

Shipping your Return

Please be sure your return meets the following packaging requirements:

  • RMA Number included in package.
  • The item is in its original box or packaging
  • The product is securely packaged (totally surrounded by packing material) to avoid damage
  • The product is sent with all of its parts and manuals


Mail your Return to:

Performance Line Tool Center
130 S. Telegraph Road
Waterford, MI 48328

Crediting Your Return

Return credits will be issued to the same card used to make the purchase. Refunds can take up to 30 days to process and be applied to your credit card.  Although we process returns immediately, the amount of time to apply the refund to your credit card varies upon the processor.  Refunds will be only for the product amount. Actual freight fees incurred (regardless of shipping promotions) and applicable restock fees are the responsibility of the customer.

There will be no refunds of any shipping charges.

Back Orders

Back-orders in excess of 14 days may be cancelled without notice.



Copyright © 2015 Performance Line Tool Center, Inc.

All Rights Reserved.

Performance Line Tool Center is a registered trademark of Performance Line Tool Center, Inc.


 
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