Shipping Information

Shipping Information

	Most orders 150 lbs. and under are shipped via FedEx. Michigan residents are subject to a 6% sales tax. (Unless Tax Exempt) We do not process COD orders.
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Shipping Policies
Shipping rates will be calculated when you add items to your shopping cart and enter your shipping address.

Shipping charges are calculated by weight and zip code.

We ship to the continental U.S. We do not ship internationally or to PO Boxes, APO or FPO addresses.

We try to ship all in-stock items within 24 hours. Average shipping time is 1-2 business days from the shipment date on most products and sometimes up to 5 business days on larger products depending on the distance the order is being shipped. In some cases an alternate shipping method may be substituted for FedEx shipping. For example, larger/heavier items may be shipped via LTL freight shipping (18 wheeler) instead of FedEx. We will make every attempt to contact you in the event your product(s) are back-ordered or for any other known delay in shipping your order.

We ship Monday through Friday except on Holidays. Please note that all deliveries are made according to the FedEx delivery schedule. Any in-stock items ordered on Friday after 3PM will ship on the following Monday. Please note that any orders placed on a Friday before 2PM requesting Next Business Day Air shipping will not be delivered until the following Monday.

Items that are oversize or overweight are excluded from FedEx shipping. Free shipping does NOT include expedited shipping (ie. air shipping, overnight, 2nd day, 3 day select, etc. FREE shipping does not apply to shipments outside of the continental United States. Example: we do NOT provide FREE shipping to Alaska and Hawaii.).

Before receiving any order, please check merchandise thoroughly for any damage or shortages. DO NOT SIGN for any damaged merchandise. By signing for any damaged merchandise, you are assuming all responsibility for the damaged goods. Please refuse the order and have the carrier send it back to the originating address. If there are any shortages, they must be reported to sales@performancetoolcenter.com within 24 hours upon receipt of the shipment.

Smaller Items (under 150 lbs.)

Smaller items up to 150lbs. will most fo the time, ship via FedEx. If you need an item sooner you can select an expedited shipping method when adding an item to the shopping cart.

*Truck (LTL) Freight charges if not applied at the time you place the order, will be charged to your card when we process you order.

*Free Truck (LTL) Freight is, in general, to a commercial address with a loading dock and/or forklift, there may be other charges added for residential delivery and/or lift gates.

*Free Shipping will be via a mode we determine, i.e. FedEx Ground, LTL Truck Freight (18 wheeler), etc...

*Free Shipping only applies to the 48 contiguous United States. (Excludes Alaska & Hawaii)

Larger Items (over 150lbs.)

Items such as generators (over 150lbs.), and heavy machinery will ship via "LTL Truck Freight (18 wheeler)".

When "items are shipped via freight truck we will arrange delivery with one of several freight companies that we deal with on a daily basis.
The freight company must be able to access your area with a large truck (sometimes an 18-wheeler).
The driver will bring the item to the "tailgate" of the trailer, from that point it is up to you to unload the item (they are not obligated to help you unload the item or take the item to your garage). If you need a lift-gate please notify us as there is usually a lift gate fee added by the trucking company. To avoid a lift-gate fee you can always pick up your order at the trucking terminal in your area. This is a popular delivery method. Make sure someone will be present to receive the items and that you give us a valid day time phone number in case the trucking company needs to contact you.

Also be sure to fully inspect the shipment when it arrives. Notify the driver of any damage or missing pieces.

Back-orders
All orders will be shipped as complete as possible and any back orders will be shipped automatically with no extra expense. (we try to notify you of back-orders, however, you may not be notified of back-orders)
Back-orders in excess of 14 days may be cancelled without notice.