Freight Receiving/Damage Policy and Reporting Procedures
Most of the orders we receive for machinery and heavy items are shipped directly from the manufacturers’ nearest distribution center to you. Manufacturers that ship assume no responsibility and make no allowances for delays, loss or damage from any cause after goods have been delivered to or picked up by transportation companies.
You are the end receiver. We do not touch the shipment whatsoever. Therefore, your signature on the delivering carrier’s Bill of Lading (BOL) constitutes acceptance of the merchandise “as is” and in good order. It is incumbent upon you to inspect your shipment BEFORE you sign for it. If you do not inspect before signing, you are, for all practical purposes, waiving “your” rights to collect on a damage claim no matter if the damage is visible or “concealed”. You also limit OUR ability to fight for you when this happens. Please remember, once you sign, the goods and responsibility is yours.
Recommended Receiving Procedure:
Check immediately for visible signs of damage. The National Claims Council Regulations specify that you must:
1. Inspect, examine and inventory (count the boxes) as your delivery is unloaded.
A. Any and all shortages or damaged items must be written down on the BOL. Note the item(s) that are visibly damaged and
missing on the BOL before you sign it. Then email Performance Line Tool Center at firstname.lastname@example.org
or call 248-681-6000 and ask for the internet department if receiving the goods between 8:00 am and 5:00 PM Eastern time.
B. Open cartons if there is the slightest doubt that the merchandise could be damaged (concealed or not). Any damage must
be noted on the BOL, or the liability to prove the damage was done by the delivering carrier is your responsibility.
C. Do not be intimidated by the driver. YOU are in control. They cannot leave until the BOL is signed (regardless of how much
of a hurry they are in, etc.)
D. If there is significant damage to the shipment, we may ask you to refuse the entire load, and we will reship. Please contact
us for that advice.
E. If unsure, always sign “subject to count and inspections.”
2. Concealed Damage (within 7 days after delivery)- In the event of concealed damage (goods found damaged in otherwise intact
packaging), you must immediately document and photograph the packaging and the damage. You must keep the original
packaging. Call us to report the problem, then email the photographs and document the damage to Performance Line Tool
Center. We will work together with the shipping manufacturer to begin a concealed damage claim. Concealed damage must be
reported to us within 7 calendar days. Remember, at this point and time, you signed the BOL free and clear, or possibly “subject
to inspection” so the sooner you can inspect the goods and report any concealed damage, the better the chances of collecting
on the claim. Claims not reported within 7 calendar days may not be honored.
Further measures that may help in the process include the following:
1. Take photographs of the damaged goods while still in the carrier’s truck, if obvious mishandling is evident. Send the photos to
2. Call Performance Line Tool’s internet department immediately, preferably while the driver is still there.
3. Keep a copy of the BOL noting the damage. Make sure the driver signs, acknowledging the damage as well. That
is your right. Ask for his signature before you sign yours. Again, you are in control.
4. Keep all crating and packaging material with the damaged item(s) for inspection by the company’s claim inspector
until told by Performance Line Tool Center to return or dispose of the item(s).
5. Claims not reported within 7 calendar days may not be honored.
There are many things that can happen to goods between the time they are shipped from the manufacturer or us to when they are received at your dock or home. Therefore we ask to you to do a small but very important amount of work to protect us both. The Bill of Lading (BOL) or freight bill is the only documentation of the condition of the load when it arrives at your place of business or jobsite. Without this proof, we cannot hold others accountable for damaged or missing items.